Web Access is a secure web server where you and your employees can interact effortlessly with your Remote Receptionist over the internet.

Update Your Schedule or View Employee Schedules

You and your employees can update your own schedule information. Web Access allows you and your staff to see everyone’s schedule for a particular day, week, or month. You simply enter and view it on your own computer.

Update Your On-Call Schedule

Our On-Call Scheduling option allows you to create your own on-call schedule right over the internet. Schedule changes occur in real-time and appear immediately on your remote receptionist’s computer screen.

Your Remote Receptionist Views & Navigates Your Website

Another option is having your company’s website displayed on your remote receptionist’s computer screen every time she answers your company’s telephone. This allows her to be extremely knowledgeable when addressing the everyday demands of your callers. Plus, when necessary, she can navigate a caller through your website to locate important data.

View Your Call Statistics

You can opt to view your call statistics (over the internet) with real-time access to your call ring time, talk time, hold time, and dial out numbers. Each call has a reference number giving you the capability to view a call statistic.

Listen To How Your Receptionist Handled a Call

Each call has a reference number giving you the capability to listen to call recordings.

View Your Account

A convenient internet option available to you is to view and print your entire account. Your entire account contains the exact call-handling procedures your remote receptionist views and follows for each department and staff member call.

Your Remote Receptionist has Driving Directions

Customers will often ask your receptionist for driving directions to your office. With this option your remote receptionist has Mapquest right at her fingertips to guide your callers with detail directions to your location.

If you are interested in Web Access, please call DirecTel today at 952.924.2400 or to get started.

How the Remote Receptionist Works
Phone Reception
Follow Me Communications
Web Access